Experience
Audible (Amazon) User Experience Designer (May 2022- Current)
Focusing on revamping multiple aspects of the Audible audiobook listening app. Updating iOS and Android experiences to provide a more premium look and feel, while also taking a close look at how audiobook and podcast information can be best presented to users across various journeys. Audited existing and competitor experiences to identify customer needs and experience gaps. Conducted research studies to identify/validate best practices. Worked within a cross-functional Agile team to develop experiences in scalable live-test environments with real customers.
Verizon Senior User Experience Designer (July 2019- May 2022)
Designing customer experiences for website and app, primarily for support experiences. Created a new platform for customer support requests that addresses 150k-250k customer’s needs monthly. Substantially reduced call-center costs by shifting customers to a digital support experience that provides better utility, transparency and accountability. Organized service blueprinting workshops to help define user flows and back-end processes. Designed end-to-end experience screens for development. Organized, maintained and created guidelines for UI components for project design library. Helped integrate designer’s role and ways-of-working into the pilot program for Agile product development process.
Verizon Interaction Design Fellowship (June 2018- Aug 2018)
Worked with a team of interns and designers to develop a real-time virtual navigation assistant using human-centered design methods for people with blindness or low-vision. Utilized conversational user interfaces, vibrational haptic feedback, and real-time 5G data networks for granular navigation indoor and outdoors.
TerraCycle Inc. Senior Industrial Designer (Nov 2012-Aug 2017)
Industrial designer/product engineer. Turned ‘waste’ materials and recycled plastic into lighting, furniture, soft-goods, POP displays, and more. Experienced with prototyping, vendor sourcing, and client management. Duties included 3D modeling parts for production, approving prototype samples, as well as hiring and managing design interns.
New Jersey Institute of Technology Adjunct Professor (Jan 2016- May 2017)
Teaching ID-341, Sustainable Materials and Processes. The course has students take a critical look at materials and processes in manufacturing, and evaluate alternatives based on research and experimentation. The course encompasses a range of approaches that enhance the value and intelligence of design as well as honing research, critical thinking, and presentation skills via lectures and discussion, in-class activities, research projects, film and field trips.
Uncharted Power Freelance Industrial Designer (Dec 2014)
Developed concepts and prototypes for various lighting units to be used with the Pulse power-generating jump ropes.
Brooks Atwood Design Lead Designer (July 2011-Oct 2011)
Lead Designer of the Esquire Lounge, for Esquire Magazine’s Ultimate Bachelor Pad 2011. Transformed a concept from an idea, to drawings and models, to a full scale installation in a Brooklyn mega-apartment.